2020FAQ2
2020 Virtual Convention FAQ
All-Virtual Platform for 2020
Resources To Boost Your Experience

At AANP Virtual 2020, you can attend all 37 sessions at your own pace, as we will keep the Convention platform up until December 31. This year's convention promises quality education and speakers, 37 CE hours, a discounted rate, an interactive conference platform that is extremely user-friendly, and plenty of fun surprises that we can't wait for you to see.

Below are resources, FAQ's, and guides to help you get the most out of our virtual platform, Pathable.

Questions? Contact us at aanp2020@naturopathic.org.

Need To Access the Virtual Platform?

Attendee Resources
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Attendee Guide for Virtual Platform

An all-in-one guide on how to get started on our virtual platform, Pathable. Learn how to use the platform, how to watch sessions, explore networking opportunties, and how to interact with other attendees.

We highly recommend every attendee review this document!

View Guide
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Technology Optimization & Troubleshooting Guide

Having trouble? View this guide to learn how to troubleshoot visual, audio, and general technology issues.


We recommend reviewing this guide to ensure you are using a browser that will optimize your experience!

View Guide
FREQUENTLY ASKED QUESTIONS
It is my first time logging into the virtual platform. Where do I start?

  • Upon receiving an invitation from Pathable (subject: AANP Virtual Registration Information), please follow the link to edit your profile.
  • ‘Claim your account’ screen will be pre-populated, please make any changes necessary and agree to Terms & Conditions.
  • You will be directed to a profile screen where you can upload a photo, add your bio, and any additional contact information.
  • Press the orange SAVE button, and you are all set!
  • View our Attendee User Guide to get started!


I never got an invitation email for Pathable.

The email you used to register for the convention is the email the invitation was sent to. Please check the email address you used to register. If you still do not see an invitation, please contact aanp2020@naturopathic.org.


I have already logged in to the virtual platform, but am having trouble accessing my account again. Who do I contact?

Please contact support@pathablehelp.freshdesk.com and let them know you're having trouble accessing the AANP virtual platform.


I only see gray boxes when I launch the virtual platform.

Try to refresh the page. There are a lot of people using the same technology, so it may take a minute or two to reload. If you have refreshed a few times, cleared your cookies, and are still having trouble, please email aanp2020@naturopathic.org.


Should I have Zoom downloaded on my computer?

To ensure that you have an optimal conference experience, we highly recommend you have the Zoom app downloaded on your computer.


Does my browser support the virtual platform?

We strongly recommend using Google Chrome or Microsoft Edge browsers. Due to limitations within Zoom, attendees in Safari, Firefox, or other browsers may have to dial in via telephone in order to hear the meeting audio. Telephone dial-in numbers are provided once you join the broadcast.

What time zone are the sessions in?

The convention schedule is in MDT; however, Pathable will automatically display session times in your time zone - so you do NOT need to convert the times.


If I am unable to attend a live session, will there be an opportunity to listen/watch a recording?

Absolutely! If you happen to miss a live session, you can view the recording in the Pathable platform at any time between the Convention dates and December 31, 2020. This is how you will be able to access all 37 CEs despite concurrent sessions.


Where can I watch a recording if I missed the live session?

If you miss a session because it overlaps, or if you have patients scheduled (for example), you can watch the recordings at your convenience on the platform. They will show up on the virtual platform after the live session has ended.


I am interested in multiple sessions that are happening at the same time. Even though I can only watch one live, do I need to add all of them to my agenda to view later?

Our recommendation would be to only add to your agenda the ones that you would like to take live. All sessions will be recorded as we go, and available shortly after the live session for playback. You'll be able to play them back through the end of the year. You don’t need to add other sesions to "My Agenda" in order to view them on-demand, whereas you DO need to add something to “My Agenda” to view it live. This will help keep your agenda cleaner through these days of the convention too.


Can we access the handouts beforehand?

Yes! Click here to access all the presentations. All individual presentations are also available to download in the “Files” section of each live session.

How do I get CE?

It's easy! To claim your CE for sessions attended, go to the "Get CE" tab in Pathable, find the session title, and click on the associated link. This link will take you to a survey hosted on the AANP's website.

Once you complete all the questions, a CE certificate will automatically populate in your AANP profile. You can always go back and watch sessions you were unable to attend - the recorded session will be available for you right on the Pathable platform until December 31, 2020.

Be sure to also fill out the surveys for any recorded sessions you view. At the end of the Convention, sign into your AANP account at naturopathic.org and click on "Manage Profile." Scroll down and select “Professional Development.” You will find a running list of all the CE certificates you've earned from this Convention or an AANP webinar. If you select "Print Transcript," you will have a comprehensive list of all the AANP associated CEs that you can provide to your licensing board. Just a reminder that all of these sessions are available until the end of December, leaving you plenty of time to earn CE for every session of this Convention!


How will I be sure to get all the CEU credits, including the two individual credits Ethics and Cultural Comp?

After a lecture is complete, the video will become available for further viewing. Be sure to watch each session and complete the associated CEU survey. All CEU survey’s will be available on the Pathable tab called “Get CE”.


How many CEs per session?

Each session is 1 CE, however, they differ in types of CE (Ethics, RX, etc). The amount and type of CE per session is mentioned in the session title.


If I am unable to attend a live session, will there be an opportunity to listen/watch a recording and still get CE?

Absolutely! If you happen to miss a live session, you can view the recording in the Pathable platform at any time between the Convention dates and December 31, 2020. Then, go to the "Get CE" tab in Pathable, find the session title, and click on the associated link. This is how you will be able to access all 37 CEs despite concurrent sessions. For further details, read the "How do I get CE?" question above.

I never got an invitation email for Pathable.

The email you used to register for the convention is the email the invitation was sent to. Please check the email address you used to register. If you still do not see an invitation, please contact aanp2020@naturopathic.org.


I have already logged in to the virtual platform, but am having trouble accessing my account again. Who do I contact?

Please contact support@pathablehelp.freshdesk.com and let them know you're having trouble accessing the AANP virtual platform.


I only see gray boxes when I launch the virtual platform.

Try to refresh the page. There are a lot of people using the same technology, so it may take a minute or two to reload. If you have refreshed a few times, cleared your cookies, and are still having trouble, please email aanp2020@naturopathic.org.


Should I have Zoom downloaded on my computer?

To ensure that you have an optimal conference experience, we highly recommend you have the Zoom app downloaded on your computer.


Does my browser support the virtual platform?

We strongly recommend using Google Chrome or Microsoft Edge browsers. Due to limitations within Zoom, attendees in Safari, Firefox, or other browsers may have to dial in via telephone in order to hear the meeting audio. Telephone dial-in numbers are provided once you join the broadcast.

Questions? We Are Here to Help!
AANP Staff will be monitoring an email address made specifically for the 2020 Convention. If you need troublshooting, have questions, or have other concerns, please email us at aanp2020@naturopathic.org.
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